Support

Real help. No runaround.

Contact Us

If you’re stuck, found a bug, or just want to share feedback, we’re listening.

To help us respond faster, include:

We aim to respond within 1–2 business days.

Microphone not working?
Go to Settings → AwareFlow → Microphone and make sure it’s enabled. Then fully quit and relaunch the app.
Universal links not opening in-app?
Confirm the app is installed, then tap an awareflow.app link again. If links still open in the browser, restart your device and try once more.
Notifications missing?
Check Settings → Notifications → AwareFlow and ensure Allow Notifications is on. Verify your Focus modes and Do Not Disturb aren’t muting alerts.
Worried about audio privacy?
Detection runs on-device; audio isn’t uploaded or stored on our servers. For details, read the Privacy Policy and Confidentiality.

Subscriptions are managed by Apple via your Apple ID. You can change or cancel anytime:

Renewals occur automatically unless canceled at least 24 hours before the current period ends.
Refund requests go through Apple at reportaproblem.apple.com.
See full details on the Subscriptions page.

How do I enable or disable habit detection?
Detection controls will be available in the app settings and session controls. Until launch, details are in progress.
What habits are supported right now?
Early versions focus on subtle auditory habits such as sniffing, throat-clearing, pen-clicking, and related patterns.
How do reminders work?
AwareFlow is designed to use gentle, optional notifications tied to your preferences and context — no spammy alerts.
How is my data stored?
Detection runs on-device. Notes, reflections, and settings live on your device unless you explicitly export or share them. See the Privacy Policy for details.

We’re building a simple help center. In the meantime, email us and we’ll help directly.